Returns & Replacements

If your order arrives damaged, faulty, misprinted, or incorrect, email hello@wearepresenttense.com as soon as possible with your order number and, where useful, a photo. We will offer the repair, replacement, price reduction, or refund required by applicable consumer law. For UK customers, the short-term right to reject faulty goods normally lasts 30 days from delivery.

UK customers may cancel an online order from the time it is placed until 14 days after delivery. Email hello@wearepresenttense.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the item back.

Return items unworn, unwashed, and with their original tags where possible. You are responsible for return postage unless the item is faulty or incorrect. We may reduce a refund if handling beyond what is needed to inspect the item has reduced its value.

The cancellation right does not apply to goods made to your specifications or clearly personalised. A standard catalogue item is not excluded merely because it is printed after you order.

For an eligible cancellation, we will refund the item price and the least expensive standard outbound delivery charge. We will issue the refund to your original payment method within 14 days of receiving the returned item or evidence that you sent it, whichever is earlier. Your payment provider may take additional time to show the credit.

If you contact us before dispatch, we will try to stop the order before it leaves. If production has already started, you may still use any cancellation right that applies after delivery unless the item is made to your specifications or clearly personalised.

Questions? hello@wearepresenttense.com — we're a small team and we read every message.